Transforming Onboarding with Whitecoat Technology

Most companies know that onboarding matters. However, according to new research from Software Finder, many still fall short—and employees notice. Nearly half of workers who experienced poor onboarding say they plan to quit soon.

That’s a staggering number! It shows just how much first impressions shape long-term success.

The Onboarding Crisis

The biggest issue? Lack of clarity. Sixty-seven percent of employees reported that their onboarding didn’t reflect what the job was really like or capture the company’s culture. Only 27% felt “very prepared” to start their roles. Some felt rushed through in-person sessions, while others, especially those hired remotely, found the process underwhelming. Either way, people left those first weeks without a clear sense of direction.

Confidence is another missing piece. About one in four employees felt confident in their job within a month. However, nearly the same number, 23%, took over six months to reach that level, if they reached it at all. This lag in confidence means slower ramp-up, inconsistent performance, and frustration on both sides.

Yet the study also points to opportunity. More than 60% of employees believe onboarding directly impacts performance and engagement.

When done well, it works: 77% of employees with strong onboarding felt connected to their company over time. Many even want a “re-onboarding” around the six-month mark to reconnect and reset expectations.

Where Whitecoat Fits In

This is where Whitecoat Technology’s clean, competency-based onboarding toolkit makes a difference. Instead of a one-size-fits-all approach, the platform enables organizations to plan and deliver structured onboarding that is directly tied to the skills, competencies, and responsibilities that matter most.

Clarity from the Start

New hires see exactly how their work connects to outcomes, not just processes. Competency-based design emphasizes observable skills and clear benchmarks—removing the guesswork.

Confidence Through Mastery

Borrowing from the principles of competency-based medical education, Whitecoat emphasizes practice with feedback until milestones are met. That same approach ensures that new employees don’t just “train.” They build confidence by demonstrating readiness before advancing.

Safety and Performance Baked In

The model draws on Entrustable Professional Activities (EPAs), a structured way to determine when someone can handle higher-risk responsibilities. Translating this to onboarding means employees step into their roles with the right level of support, reducing risk and increasing performance from day one.

Teamwork as a Competency

Just as medicine treats handoffs and communication as trainable skills, Whitecoat weaves structured collaboration into onboarding. New hires learn not only their job but also how to operate as part of a team.

Consistency Across Settings

Whether remote, hybrid, or on-site, the experience stays organized and predictable. This consistency closes the gap between groups who otherwise report very different onboarding quality.

Craig Myers, Whitecoat co-founder and chief strategy and clinical design officer

“Whitecoat’s competency-based approach brings clarity both to onboarding and to job performance. When people know what success looks like, they feel confident—and that confidence drives performance long after their first day.”

Book a Demo Today

The Bottom Line

Poor onboarding creates doubt, slows down performance, and drives turnover. However, structured, competency-based onboarding has the opposite effect—it boosts engagement, builds confidence, and supports safer and more effective performance.

Whitecoat’s approach ensures onboarding is not an administrative chore but a confidence-building experience. It provides leaders with a clear playbook, new hires with a sense of certainty, and organizations with a way to turn first days into long-term success.

In a market where nearly half of poorly onboarded employees consider quitting, companies can’t afford to leave it to chance. With Whitecoat, onboarding becomes the start of performance, connection, and growth.

The Future of Onboarding

As we look to the future, it’s clear that effective onboarding is essential. It’s not just about filling positions; it’s about creating an environment where new hires can thrive. By investing in a robust onboarding process, organizations can ensure that employees feel valued and prepared from day one.

Embracing Technology

Technology plays a crucial role in modern onboarding. Platforms like Whitecoat streamline processes and provide real-time data. This helps institutions track competencies and ensure that students are well-prepared for their careers.

Continuous Improvement

Onboarding should not be a one-time event. Continuous feedback and improvement are vital. Organizations should regularly assess their onboarding processes and make adjustments based on employee experiences and outcomes.

Building a Culture of Support

Creating a supportive culture is key to successful onboarding. When new hires feel supported, they are more likely to engage and perform well. Encouraging mentorship and peer support can enhance the onboarding experience.

Conclusion

In conclusion, effective onboarding is a game-changer. It sets the tone for an employee's journey within an organization. By adopting a competency-based approach, like that offered by Whitecoat, organizations can transform their onboarding processes. This leads to higher engagement, better performance, and ultimately, a stronger workforce.

Let’s make onboarding a positive experience that lays the foundation for success!